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Oracle Tips by Burleson |
Intangibles
There are many intangibles associated with
how computer professionals accomplish their work that are also
important. These would include teamwork, initiative, follow-through,
resourcefulness, organization, planning, communications, values,
acceptance of management and company policies, decisions and
directives, cross-training of other employees, etc. These
measurements do not normally enter into any employee commitment
plans, but they are measured through observations of employees as
they perform their duties.
Nonetheless, these measurements should be
documented in memos-to-file whenever they fall below expectations
and again in the performance appraisal. The performance appraisal is
the best tool for measuring performance on a yearly basis and it
becomes a part of the official records of the employer.
It is important to conduct yearly 360 degree
feedback surveys of employee performance with IT customers and other
IT departments. 360 degree feedback surveys are conducted to look at
employees in an organization from all angles. They generally address
three areas: skills, performance and knowledge. Many of the
intangibles and above-and-beyond aspects of performance will be
highlighted in such surveys. This feedback is extremely valuable
since it is provided by those individuals who work directly with the
IT staff on a regular basis. In most cases, these individuals work
closer with the IT staff and their real work than the IT manager.
Providing the option of making the feedback survey anonymous will
put many respondents at ease to more freely express their true
performance experiences with IT support personnel. Then the employee
will often be given the opportunity to respond through a self
assessment.
The IT staff should also compile performance
self-evaluations at mid-year. This evaluation would then be reviewed
with the manager to reconcile any differences between perceptions of
job performance by the manager and subordinate. Subsequent
discussions may then ensue to track the progress on any substandard
performance issues.
The above book excerpt is from:
You're Fired!
Firing Computer Professionals
The IT
manager Guide for Terminating "With Cause"
ISBN 0-9744486-4-8
Robert Papaj
http://www.rampant-books.com/book_2005_1_firing.htm |
